Privacy Policy
This Privacy Policy explains how Explore Essence processes personal data in connection with its website, booking inquiries, and guided culinary and market tours in Celje.
This summary highlights how to navigate the information provided in this policy.
Your Rights
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. You may also ask for clarification about how your data is used and, where relevant, request portability of data you provided to us.
How to Make a Request
To exercise your rights, contact us using the details in this policy and describe the request clearly. We may ask for information needed to verify your identity and locate the relevant records. If we cannot act on a request in full, we will explain the reason where the law requires us to do so.
Data Retention
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, payment handling, customer communication, legal compliance, and dispute handling. When data is no longer needed, we delete it or anonymize it unless a longer retention period is required by law or justified by a legitimate record-keeping need.
Policy Updates
The current version applies from the date it is published on the website. If we make material changes, we will update the policy text and, where appropriate, provide a notice through the website or another reasonable channel. Continued use of the website after an update does not limit any rights you may have under applicable law.
Data We Collect
We may process identification and contact details, booking and payment information, dietary preferences, group size, date and route requests, meeting-point details, communication records, and limited technical data such as device and usage information. Where needed for a culinary or market tour, we may also process information you choose to provide about accessibility needs or other preferences relevant to route planning.
How We Collect Data
We receive personal data from website forms, email, phone, and other direct communications. We also obtain data from payment-related records, booking confirmations, and information generated when you use the website or interact with our messages. In some cases, we may receive details from a person making a booking on behalf of others in the same group.
Types of Cookies
We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember basic settings and, if enabled, analytics cookies to understand how the site is used. Cookies are not used to make decisions about you without human involvement.
Cookie Controls
We use standard cookie controls to manage essential site functions and, where applicable, limited analytics or preference features. You can block or delete cookies through your browser settings, although some parts of the site may not function properly if essential cookies are disabled. Where consent is required, you may change your choice through the available cookie controls.
How We Use Data
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect and review dietary information, coordinate route and tasting arrangements, process payments, communicate before and during the tour, provide post-tour recommendations when requested, maintain records, secure our systems, and comply with legal obligations. We may also use limited technical data to operate and improve the website.
Sharing with Partners
We may share personal data with service providers that support website hosting, communications, payment processing, booking administration, or other operational functions. Where a culinary or market tour requires coordination with venues or tasting partners, we may share limited booking details needed to confirm availability and deliver the requested experience. These parties are expected to use the data only for the agreed purpose and under appropriate confidentiality obligations.
Legal Disclosure
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, legal obligation, legitimate interests, or consent where required. The basis depends on the specific activity, such as handling a booking request, confirming dietary information, arranging a private route, processing payment, or maintaining records.
GDPR Rights
Where applicable, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing. You may also have the right to lodge a complaint with a competent supervisory authority.